Refund Policy
This policy explains how refunds, cancellations and rework are handled for orders placed on PRINTMART.
1. Order Cancellation
Orders may be cancelled without charges only before production begins. Once artwork is approved and the production work order is issued to a Verified Print Partner, cancellation may attract material and setup charges.
2. Advance Payment
The 50% advance payment covers material procurement, plate/setup costs and production planning. Advance is non-refundable once production has started.
3. Quality Issues & Rework
If delivered goods do not meet the approved specifications, notify PRINTMART support within 7 days of delivery with photographs and samples. Verified quality issues are addressed via rework, replacement or a proportionate refund at PRINTMART's discretion.
4. Delivery Delays
Where a delay is attributable to PRINTMART or its production partner, we will work with you on an expedited delivery or a proportionate refund of applicable charges.
5. Non-Refundable Items
Approved custom-printed goods produced as per the customer-approved artwork and specifications are not eligible for a refund on grounds of preference or design change post-approval.
6. Refund Processing
Approved refunds are processed to the original payment method within 7–14 business days after confirmation.
7. Contact
For refund requests, contact PRINTMART support through the in-app support module or the contact page on our website.